MQA Client's Charter

Last Updated : 13 December 2019
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Piagam Pelanggan MQA

MQA Client's Charter


Application prior 1st July 2019

To process a complete application from Higher Education Provider (HEP) and publish its results within the following period:

  1. Provisional Accreditation within 3 months 3 weeks.
  2. Full Accreditation within 7 months.

Application after 1st July 2019

Based on MQA Circular No.6/2019 dated 9th May 2019, the client's charter for all complete applications received from 1st July 2019 is:

  1. Application for Provisional Accreditation will be completed within 9 weeks starting from accreditation evaluation until the decision is published on the MQA Portal.

  2. Application for Full Accreditation will be completed within 9 weeks starting from accreditation evaluation until the decision is published on the MQA Portal.


    3. Note: The charter is not applicable to the following applications: professional programmes, bulk applications, new / critical field of study and programmes that require special attention.

MQA Client's Charter Achievement (November 2019)



Chart 1: Full Accreditation
Chart 2: Provisional Accreditation


Chart 3: Full Accreditation (Monthly)
Chart 4: Provisional Accreditation (Monthly)

MQA Client's Charter Achievement (New Process: November 2019)



Chart 1: Full Accreditation
Chart 2: Provisional Accreditation


Chart 3: Full Accreditation (Monthly)
Chart 4: Provisional Accreditation (Monthly)